Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries from May 19th, 2008

PayPal’s Live Chat Falls Short

May 19th, 2008 · 9 Comments · User Experience

I just had a very strange interaction with a PayPal sales rep. I suppose I was sitting on the Website Payments Standard Pricing page for a while, so I was a prime target for a sell. A pop-up appeared (that I failed to capture) asking me if I needed help, so I decided to say [...]

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Finding Myself in You

May 18th, 2008 · 2 Comments · Digressions

Sometime this weekend I hit 10,000 unique visitors on this measly little blog. (Well, unique cookies at least.) I have been writing here since January 10 of this year. I never expected to attract much of a following, let alone in just four months. Pleasure and Pain is now averaging 920 unique visitors weekly, and [...]

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Mozilla finally releases Firefox 3.0

May 18th, 2008 · No Comments · Design

Mozilla released Firefox 3.0 Release Candidate 1 on Friday, but my software update only just alerted me of it. The only change from Firefox 3 Beta 5 that I can see at first glance is the link color in the location bar history. What it used to look like: What is looks like now: Yes, [...]

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Links from 5/14/2008 to 5/16/2008

May 17th, 2008 · No Comments · Linkage

donor.com – home IATS, International Automated Transactions Service. A Ticketmaster company. Network For Good | Nonprofit Online Fundraising The importance of people in experience design (or, why most people hate bike shops)Henning Fischer talks about redesigning person-to-person interaction The Social Network Wars Begin In Earnest: Facebook Bans Google Friend Connect Overwork: the visualJapanese newscaster strikingly [...]

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Links from 5/10/2008 to 5/13/2008

May 13th, 2008 · No Comments · Linkage

Muji Chronotebook: a non-linear way to plan.Via Leah Buley @ http://ugleah.tumblr.com/ Official Google Blog: A friend connected webGoogle Friend Connect allows non-technical site owners to sprinkle social features throughout their websites, so visitors will easily be able to join with their AOL, Google, OpenID, and Yahoo! credentials delicious blog » Firefox 3, del.icio.us, and youBeta [...]

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