In the video below, Jeff Bezos, one of the greatest minds in customer experience, tells us “Everything I know” and discusses the acquisition of Zappos. What Jeff Bezos knows: Obsess over customers “When given the choice of obsessing over competitors or obsessing over customers, we always obsess over customers.” Invent “Any time we have a [...]
Entries from July 29th, 2009
Whit Hour starts August 2 at 9pm ET
July 28th, 2009 · 2 Comments · Education
The results are in. Receiving 27% of the 116 total votes, the most preferred time for Whit Hour, my new weekly “office hour” via video chat, is Sundays from 9-10pm Eastern Time. I’ll be using TinyChat, at least for now. You can join the video conference at http://tinychat.com/whitney with the password whithour. Come one, come [...]
Who is Lou Rosenfeld’s mentor?
July 28th, 2009 · No Comments · Career
[This post is part of a series on Mentors and Heroes] Louis Rosenfeld is an independent information architecture consultant, and founder and publisher of Rosenfeld Media, a publishing house focused on user experience books. He is the co-author of Information Architecture for the World Wide Web. Follow him on Twitter @louisrosenfeld. Lou Rosenfeld’s [...]
Tags:Career·Mentors and Heroes
Get a 15% discount to DelveUI in NYC
July 23rd, 2009 · 4 Comments · Conferences, Design, Events
I’m very excited to be attending DelveUI on August 5-6 in NYC, and even more excited that I get to give away a 15% discount on the $595 registration fee to the first 15 people to comment on this post. Delve:UI – A 2-Day Masterclass on Designing User Interfaces August 5-6, 2009 (Wed-Thurs), 8am-6:30pm 13 [...]
Finding a day and time for Whit Hour
July 21st, 2009 · 7 Comments · Career, Consulting
Given that I’m a user experience practitioner and consultant who is active on Twitter, it’s not surprising that I have a lot of folks coming to me with questions. Unfortunately it’s gotten to a point where I can no longer answer each person individually. In an effort to keep my sanity while still being as [...]
Tags:Career·Consulting·Productivity
