Sincere apologies for the last minute change. Unfortunately I will not be able to do Whit Hour tonight. Instead it will be tomorrow, Monday 8/31 from 9-10pm Eastern Time. Same as always, join me at http://tinychat.com/whitney pw:whithour. Sorry again! Hope to see you all tomorrow night.
Entries from August 30th, 2009
I wish I knew how to quit you
August 28th, 2009 · 7 Comments · Consulting, Productivity
I have a problem: I don’t know how to say No. As a result, I bury myself in obligations I can never fulfill. I’m sure this has a negative effect on a lot of my relationships, but the most important relationship it’s hurting is the one I have with myself. When I quit my job [...]
Seeking All Independent User Experience Professionals in NYC
August 28th, 2009 · 4 Comments · Community, Consulting
Yesterday Lis Hubert and I got together at New Work City to talk about the ins and outs of being self-employed user experience designers. We realized that between the two of us we can count the number of indie UXers we know in NYC on one hand. Given how much networking we both do, it [...]
Tags:Community·Consulting·New York
Apple Customer Support Fiasco
August 27th, 2009 · 34 Comments · Customer Experience, Pain
I just had the most inexcusably bad experience with Apple Customer Support. So shockingly bad that I can’t even believe it was Apple on the other end of the line. Let me preface my story by saying that I’ve been a devoted Apple customer since I was in the 5th grade — 17 years ago. [...]
Join me at IDEA2009 on Sept 15-16
August 26th, 2009 · 2 Comments · Conferences
Are you going to IDEA2009? I am! And I want to meet you there. What follows is everything you need to know about the conference. I’m on the board of advisors for the Information Architecture Institute and have the utmost respect for the amazing folks who’ve put their blood, sweat and tears into organizing this [...]
