Comments on: The Sheraton Responds! http://whitneyhess.com/blog/2009/09/30/the-sheraton-responds/ Improving the human experience one day at a time Sun, 12 Feb 2012 00:24:43 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: smnawed http://whitneyhess.com/blog/2009/09/30/the-sheraton-responds/comment-page-1/#comment-4368 smnawed Fri, 02 Oct 2009 02:39:41 +0000 http://whitneyhess.com/blog/?p=2541#comment-4368 At least you got a response from them. Have you ever travelled to Sheraton Hotel in Dhaka, Bangladesh. Make sure, you do. You'll realize, too much can spoil the image too. At least you got a response from them. Have you ever travelled to Sheraton Hotel in Dhaka, Bangladesh. Make sure, you do. You'll realize, too much can spoil the image too.

]]> By: Pleasure and Pain » Resolution Found with the Sheraton Centre Toronto Hotel http://whitneyhess.com/blog/2009/09/30/the-sheraton-responds/comment-page-1/#comment-4365 Pleasure and Pain » Resolution Found with the Sheraton Centre Toronto Hotel Thu, 01 Oct 2009 18:41:31 +0000 http://whitneyhess.com/blog/?p=2541#comment-4365 [...] RSS ← The Sheraton Responds! [...]

[...] RSS ← The Sheraton Responds! [...]

]]> By: Whitney Hess http://whitneyhess.com/blog/2009/09/30/the-sheraton-responds/comment-page-1/#comment-4363 Whitney Hess Thu, 01 Oct 2009 15:10:27 +0000 http://whitneyhess.com/blog/?p=2541#comment-4363 I absolutely agree. I've stayed at wonderful Sheraton Hotels all around the country. I suppose that's why the conditions of this particular hotel were so shockingly bad. Given the price we were paying for the room and the strength of the brand, I simply expected better. I absolutely agree. I've stayed at wonderful Sheraton Hotels all around the country. I suppose that's why the conditions of this particular hotel were so shockingly bad. Given the price we were paying for the room and the strength of the brand, I simply expected better.

]]> By: Jennifer http://whitneyhess.com/blog/2009/09/30/the-sheraton-responds/comment-page-1/#comment-4358 Jennifer Wed, 30 Sep 2009 21:44:38 +0000 http://whitneyhess.com/blog/?p=2541#comment-4358 Nice to hear back, but the response covers only the room you were in, and little else. Sounds like the entire hotel needs work; not to mention any hotel in Toronto should consider heating earlier in the year considering it is most likely not locals they are serving, who may be accustomed to the temps.<br><br>And, I'd prefer a credit rather than a gift certificate. I get that they want to try to win your business back, but I think companies would be better served to say, "Hey, we know we screwed up. Let us make the expense on your part a little less painful. We'll take a night off your bill."<br><br>Good for you on standing up for travelers everywhere :) Nice to hear back, but the response covers only the room you were in, and little else. Sounds like the entire hotel needs work; not to mention any hotel in Toronto should consider heating earlier in the year considering it is most likely not locals they are serving, who may be accustomed to the temps.

And, I'd prefer a credit rather than a gift certificate. I get that they want to try to win your business back, but I think companies would be better served to say, “Hey, we know we screwed up. Let us make the expense on your part a little less painful. We'll take a night off your bill.”

Good for you on standing up for travelers everywhere :)

]]> By: Jenny Mathis http://whitneyhess.com/blog/2009/09/30/the-sheraton-responds/comment-page-1/#comment-4356 Jenny Mathis Wed, 30 Sep 2009 21:07:49 +0000 http://whitneyhess.com/blog/?p=2541#comment-4356 Well, it's great that they responded, but how about you? I have to say that with chains you sometimes get the bad, but it in no way relfects on every Sheraton you'll stay at. Sometimes people just make mistakes, no matter what brand they're representing. My 2 cents. Well, it's great that they responded, but how about you? I have to say that with chains you sometimes get the bad, but it in no way relfects on every Sheraton you'll stay at. Sometimes people just make mistakes, no matter what brand they're representing. My 2 cents.

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