Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries from October 6th, 2009

Onboarding: A Sidebar in “Designing Social Interfaces”

October 6th, 2009 · 12 Comments · Design, Pleasure, Social Networking, User Experience

Last May I was given the great privilege to write a sidebar in Christian Crumlish and Erin Malone‘s fabulous new book, Designing Social Interfaces. The topic I was asked to write about is “onboarding” — designing welcoming experiences for new users by easing them in. You might have seen a couple blog posts that I’ve [...]

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Who is Mike Rohde’s mentor?

October 6th, 2009 · 1 Comment · Career

[This post is part of a series on Mentors and Heroes]   Mike Rohde is an art director and designer for Northwoods Software, a web and software design and development firm. He is well-known for his real-time sketchnotes at many events and conferences, including SXSW Interactive and An Event Apart. Follow him on Twitter @rohdesign. [...]

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Client Matters: Process, Not Portfolio

October 5th, 2009 · 4 Comments · Articles, Consulting, User Experience

UXmatters, a web magazine about user experience, just published the second article in my new bimonthly column, Client Matters, where I give UX professionals an honest look at initiating and managing relationships with clients. The latest article is titled, Process, Not Portfolio. In it I argue that showing your previous work in a portfolio isn’t [...]

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We scan from top to bottom

October 3rd, 2009 · 4 Comments · Pain

I shop online so often that it’s second nature for me to immediately start typing into an shipping/billing address form based on the textbox widths and layout. However, as I was just checking out from Garnet Hill, I realized something was off. Field labels are underneath the text field. Wow. Had it not been for [...]

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A Hippocratic Oath for User Experience Designers

October 2nd, 2009 · 4 Comments · User Experience

I have made some slight adjustments to the Hippocratic Oath, the ethical code of conduct for medical doctors, in order to serve as a vow for user experience practitioners. Please join me in reciting this oath and pledging to uphold the principles defined herein. The UX Hippocratic Oath I swear to fulfill, to the best [...]

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