I’ve found myself at Penn Station quite a lot lately. You see, I’m working on the project of a lifetime with Happy Cog Philadelphia, so I visit by train from time-to-time. A few weeks ago I observed some unusual behavior: I’ve passed by this column dozens of times when I walk into the Amtrak area [...]
Entries from February 22nd, 2010
Photo of the day: Penn Station, Charging Station
February 22nd, 2010 · 3 Comments · Customer Experience, Photography
UIE Virtual Seminar with Tamara Adlin: Ad-Hoc Personas
February 22nd, 2010 · 3 Comments · Education
User Interface Engineering (UIE) hosts wonderful virtual seminars every month on a variety of UX-related topics. This month was no exception. Tamara Adlin, a user experience consultant based in Seattle, WA, put together a smart and practical presentation titled, The Power of Ad Hoc Personas: Truly Practical Methods to Get Your Organization On the Same [...]
Fire your worst customers
February 21st, 2010 · 9 Comments · Strategy
In Seth Godin’s recent blog post, more, More, MORE!, he makes the unpopular-but-wise assertion that until you fire your worst customers, you’ll never be able to do your best. I think it applies to clients just as much as consumers. The bottom line: you can’t please everyone, and it’s stupid to try. You’ll end up [...]
Recent Reads – 2/21/2010
February 21st, 2010 · 2 Comments · Linkage
Here are the most recent additions to my Delicious. Hope you enjoy. Indexed » Blog Archive » Who’s in your office?Are you a prima donna, a pushover, a savior, or a nightmare? Email is Killing Your Business | Michael LeisEmail is broken, but it's here to stay. So what are we going to do about [...]
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Photo of the day: A Restroom on a Mission
February 19th, 2010 · 2 Comments · Photography
You couldn’t pay me to use the restroom at NYC’s Penn Station, but I didn’t think twice about needing to pee when I was at Philadelphia’s 30th Street Station recently. Perhaps it was their warm welcome and solemn promise to take care of me that put me at ease. OUR MISSION is to provide the [...]
