Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries from March 26th, 2010

SXSW Interactive: Never As Good As the First Time

March 26th, 2010 · 11 Comments · Conferences, Pain

I’m behind on summing up my thoughts on this year’s SXSW Interactive. A lot of people have panned the conference, saying “SXSW sucks,” “SXSW is dead,” and more constructively, “the conference isn’t that good.” Fast Company called the keynote with Twitter co-founder and CEO Evan Williams, “the most horrifically devastating keynote presentation in SXSW history,” [...]

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My 20 Guiding Principles for UX Design on Monster.com’s InsideTech

March 26th, 2010 · 3 Comments · Articles

Last month I mentioned that UX Magazine would now be syndicating some of the content from Pleasure and Pain. A couple weeks ago they republished my Guiding Principles for UX Designers post, which then in turn got picked up by Monster.com’s InsideTech, a “meeting place for IT professionals.” The article has more than 2,600 views [...]

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See For Yourself on Johnny Holland Magazine

March 18th, 2010 · 1 Comment · Articles, User Experience

Yesterday the wonderful Johnny Holland Magazine published my essay, See For Yourself: About the Power of Observing. The article, or more accurately, rant, is all about how imperative it is for user experience designers to actively observe the world around us on a regular basis. Re-reading it now, it feels quite different than most of [...]

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Can Leadership Be Learned?

March 6th, 2010 · 12 Comments · Consulting, Strategy

The words both start with L-E-A, but can leadership really be learned? As a consultant, I have the pleasure and challenge to work with a variety of different teams. I am a team of one, but I collaborate with agency teams (such as Happy Cog, whom I’m working with on the US Holocaust Memorial Museum [...]

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Around the World in 80 Days

March 6th, 2010 · 2 Comments · Conferences, Travel

In thinking about my upcoming travel schedule, the classic French adventure novel Around the World in 80 Days (Le tour du monde en 80 jours) popped into my head. Then I quickly looked at the calendar and counted the days – exactly 80 days from today. I have a few upcoming speaking engagements, a couple [...]

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