Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries from January 18th, 2011

Apple listens: iPad screen orientation lock

January 18th, 2011 · 3 Comments · Pleasure, Research, User Experience

When I upgraded my iPad to iOS 4.2, I suddenly lost all sound. I freaked out, thinking I’d have to take it into the Apple Store to get fixed, or worse, reinstall the operating system and lose all my apps. So of course I asked the Twitterverse for help, as I tend to do. Turns [...]

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Nationwide Insurance demonstrates user research with NationPam

January 18th, 2011 · 3 Comments · Customer Experience, Humor

As an independent consultant, I pitch my services a lot. I consider myself fortunate that I get the opportunity to chat with so many great companies (okay, and some not-so-great ones) about what user experience is and what value it could provide to their businesses. Without a doubt, the most difficult service for me to [...]

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Yet another list of iPad apps (what I use)

January 12th, 2011 · 10 Comments · Productivity

I’m pretty obsessed with my iPad. When I first bought it back in April, I didn’t take my laptop out of the house for a good month. I watched movies in the park, showed samples of my work to prospective clients, read my feeds in the bath, and tested out a whole bunch of apps. [...]

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Photo of the day: Follow this line

January 11th, 2011 · 7 Comments · Photography

I walked into the Barnes & Noble on 18th Street and Fifth Ave the other day, and found something curious. Lines of colored tape along the floor. As I approached a sales guy for help finding something, I overheard him talking to the gentleman before me: “Just follow the yellow line to the end and [...]

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New Year’s Resolutions for 2011

January 10th, 2011 · 8 Comments · Pleasure, Strategy

New Year’s Resolutions get a bad rap, and many say they’re trite and futile. I couldn’t disagree more. Setting goals, especially challenging ones, is the best way to effectively change behavior. A resolution is a commitment to oneself, and I can’t think of a more honorable and necessary thing for a human to do than [...]

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