Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries Tagged as 'Consulting'

Lifework — A philosophy, a lifestyle, a revolution

April 25th, 2011 · No Comments · Career, Consulting, Pleasure

Around this time three years ago, I started considering the possibilities of being independently-employed for the first time. Quite honestly it had never even really occurred to me before I met people who were doing it — and were happy, successful and encouraging. It wasn’t until August of that year that I actually took the [...]

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My SXSW Core Conversation: “Breaking Taboos: Pros Get Real About Money Matters”

March 7th, 2011 · 3 Comments · Career, Conferences, Consulting, Startups

Money is a topic that most people dance around because they don’t want to be rude, or tacky, or misunderstood. But if we avoid talking about it, we avoid learning a very essential part of our business and our industry. In order to thrive as a professional community, we need to have a strong handle [...]

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The Work I Love

March 5th, 2011 · 1 Comment · Consulting, Pleasure, User Experience

The work I love is about helping companies who love their customers discover how to be better to them…not convincing them to care. The work I love is about empowering customers to get the service they deserve…not trying to get them to buy into what they don’t really need. The work I love is about [...]

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What are you worth?

November 22nd, 2010 · 13 Comments · Consulting, Strategy

Perhaps not coincidentally, I had two totally separate conversations on Sunday within the same theme: how much should I charge? Later that day I tweeted: Several folks responded that they’d like to hear more about my reflection in a blog post, so here it is. One conversation was with a friend who’s interviewing for a [...]

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Scientific American redesign by Happy Cog has launched

September 24th, 2010 · 11 Comments · Consulting

Wednesday the new ScientificAmerican.com went live. Happy Cog worked on the website redesign, while Roger Black Studios worked on a redesign of the print publication. As the user experience designer on the project, I had the immense pleasure of working alongside visual designer Mike Pick, front-end developer Tim Murtaugh, project manager Robb Rice, and executive [...]

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