Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries Tagged as 'Design'

Etiquette isn’t dead

March 1st, 2011 · 3 Comments · Design, Pleasure

Sure, the web has made communication more brief, more casual, and a lot more impersonal. But people haven’t ceased to have feelings, so etiquette shouldn’t fly out the window. My friends at RedStamp, a modern stationery company based in Minneapolis, recently released an iPhone app that makes it a cinch to brighten someone’s day and [...]

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Why I detest the term “Lean UX”

February 27th, 2011 · 17 Comments · Design, Startups, User Experience

Any user experience designer worth their salt takes the needs of the company they’re serving into account and adapts their approach accordingly — identifying the appropriate process, methods and tools to get the job done. This has been the case for as long as information architecture and interaction design have been in practice. Rigid methodology [...]

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Designing for Startups in Smashing Magazine

February 26th, 2011 · No Comments · Articles, Design, User Experience

A big thanks goes out to Andrew Maier whose article “Designing for Startups: How to Deliver the Message Across” in Smashing Magazine included some thoughts from a blog post I wrote a few months ago titled “A Plan of Action.” In it he features my three approaches to design: Reactive, Preactive, and Proactive — the [...]

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Twitter Keyboard Shortcuts

December 14th, 2010 · 2 Comments · Design, User Experience

I’m a Tweetie fanatic — even if they haven’t updated Tweetie for Mac in ages and probably never will again — so I don’t use the #newtwitter web app very much at all. The other day I just happened to look at the footer and notice a link labeled Shortcuts. It opens the following layer: [...]

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Photo of the day: Back in 30 minutes

June 15th, 2010 · 2 Comments · Customer Experience, Design, Pain, Photography

Time has always bothered me; I don’t really believe in it. It’s a human invention, a representation of reality. Now the passage of time, that’s something I can believe in. You can feel it. You can measure it. But it’s always, ALWAYS, relative to something else. Like when you’re in the train station waiting for [...]

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