Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries Tagged as 'Pleasure'

I am a stencil

March 6th, 2011 · 2 Comments · Pleasure, User Experience

This happened five months ago, and I was so stunned by the honor that I think I pushed it somewhere deep into my subconscious until now. In Search Patterns: Design for Discovery by Peter Morville and Jeffrey Callender, there are these cute people icons that accompany various illustrations throughout the book. There was so much [...]

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The Work I Love

March 5th, 2011 · 1 Comment · Consulting, Pleasure, User Experience

The work I love is about helping companies who love their customers discover how to be better to them…not convincing them to care. The work I love is about empowering customers to get the service they deserve…not trying to get them to buy into what they don’t really need. The work I love is about [...]

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Etiquette isn’t dead

March 1st, 2011 · 3 Comments · Design, Pleasure

Sure, the web has made communication more brief, more casual, and a lot more impersonal. But people haven’t ceased to have feelings, so etiquette shouldn’t fly out the window. My friends at RedStamp, a modern stationery company based in Minneapolis, recently released an iPhone app that makes it a cinch to brighten someone’s day and [...]

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Interaction-design.org’s Encyclopedia is live!

February 1st, 2011 · 3 Comments · Education, Pleasure, User Experience

Interaction-design.org is a Denmark-based foundation that explores research on all human-centered aspects of technology. In an effort to create world-class educational materials for free, they have just launched an open-access, peer-reviewed encyclopedia. The first seven chapters were released today, with many more to be published in the coming months. I was invited by editor-in-chief Mads [...]

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From the archives: I love new toys!

January 30th, 2011 · 3 Comments · Gadgetry, Pleasure

Pleasure and Pain is not my first blog. It’s probably my fifth, though it’s certainly the only one that ever took off. From September 2004 – August 2006, I had a blog called self-preservation (self-hosted WordPress, natch). At the time, I was pretty damn proud of myself for that witty title — and I kinda [...]

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