New Year’s Resolutions get a bad rap, and many say they’re trite and futile. I couldn’t disagree more. Setting goals, especially challenging ones, is the best way to effectively change behavior. A resolution is a commitment to oneself, and I can’t think of a more honorable and necessary thing for a human to do than [...]
Entries Tagged as 'Strategy'
New Year’s Resolutions for 2011
January 10th, 2011 · 8 Comments · Pleasure, Strategy
Tags:Pleasure·Realizations·Strategy
You are in context to another
November 26th, 2010 · 2 Comments · Strategy, User Experience
I’ve been thinking a lot lately about how to define your audience, how to name them. We all know that if you design for everyone, you end up designing for no one. But demarcating a group of people can be a real struggle, especially since people exhibit different behaviors in different situations — one of [...]
What are you worth?
November 22nd, 2010 · 13 Comments · Consulting, Strategy
Perhaps not coincidentally, I had two totally separate conversations on Sunday within the same theme: how much should I charge? Later that day I tweeted: Several folks responded that they’d like to hear more about my reflection in a blog post, so here it is. One conversation was with a friend who’s interviewing for a [...]
Tags:Career·Consulting·Learning·Strategy
A Plan of Action
November 22nd, 2010 · 15 Comments · Strategy
“For which of you, intending to build a tower, does not first sit down and count the cost, whether he has enough to finish it?” — Luke 14:28 It’s not every day I quote the Bible. All the rarer that I quote from the New Testament, given the fact that I’m Jewish. But I happened [...]
Tags:Methodology·Realizations
Undercover Boss: Just How Badly is Your Company Screwing Itself
May 14th, 2010 · 2 Comments · Customer Experience, Pain, Strategy, User Experience
Undercover Boss is one of my favorite new shows. Why? Because we desperately need to encourage upper management to get in touch with what’s really going on inside their companies. The right hand doesn’t know what the left hand is doing, and it’s harming employees just as much as customers, if not more. I was [...]
Tags:Clients·Customer Experience·Pain·Realizations·User Experience
