This happened five months ago, and I was so stunned by the honor that I think I pushed it somewhere deep into my subconscious until now. In Search Patterns: Design for Discovery by Peter Morville and Jeffrey Callender, there are these cute people icons that accompany various illustrations throughout the book. There was so much [...]
Entries Tagged as 'Branding'
I am a stencil
March 6th, 2011 · 2 Comments · Pleasure, User Experience
Tags:Branding·Design·Pleasure·Productivity·Props·Tools·User Experience
Photo of the day: Brand Transparency
June 18th, 2010 · 3 Comments · Branding, Customer Experience, Photography, Pleasure
Headed back home from Heathrow Airport after a lovely vacation, I stopped at the Pret A Manger for a quick pre-flight bite. When I got to the cash register, I noticed this awesome sticker — concise, honest, and, best of all, empathetic. VAT NIGHTMARE We’re legally required to add on VAT when you eat in. [...]
Photo of the day: Back in 30 minutes
June 15th, 2010 · 2 Comments · Customer Experience, Design, Pain, Photography
Time has always bothered me; I don’t really believe in it. It’s a human invention, a representation of reality. Now the passage of time, that’s something I can believe in. You can feel it. You can measure it. But it’s always, ALWAYS, relative to something else. Like when you’re in the train station waiting for [...]
My Happy Cog Avatar Has Arrived
February 11th, 2010 · 2 Comments · Branding, Pleasure
I’ve been consulting for Happy Cog for a year and a half, but when this arrived in my inbox yesterday, I became a true Happy Cogger. Many thanks to Kevin Cornell for creating it. Everyone at Happy Cog has one of these cuties, and now I do, too. So what do you think…does it look [...]
Whit Hour – Week 3
August 17th, 2009 · No Comments · Whit Hour
Thank you so much to the 20 or so folks who showed up for the third week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Sorry for the last-minute day change. I was stuck in [...]
Tags:Blogging·Branding·Career·Consulting·Customer Experience·Methodology·User Experience·Whit Hour
