Not all New Yorkers realize that the omnipresent drugstore Duane Reade gets its name from its very first location in downtown Manhattan, on Broadway between Duane and Reade Streets. I suppose that’s why they think they can get away with this billboard ad that shows the intersection of Duane and Reade — which simply doesn’t [...]
Entries Tagged as 'Customer Experience'
Photo of the day: The Non-Intersection of Duane and Reade
February 16th, 2010 · 2 Comments · Photography
Domino’s Pizza: Be Inspired By Your Harshest Critics
January 29th, 2010 · 6 Comments · Customer Experience, Pleasure
We all know that Domino’s Pizza isn’t exactly a New York slice. But when Domino’s finally realized just how many people hate their product, they did something drastic about it. Watch the video below. Whatever you think about Domino’s Pizza, whatever you feel about the brand, you have to admit one thing: it takes a [...]
Photo of the day: LLUP to open
January 26th, 2010 · No Comments · Customer Experience, Photography
Peace & Love Café is one of my favorite local spots. They’ve got free wi-fi, amazing sandwiches, and lots of comfy seating. The perfect alternative to a Starbucks. And how can that name not make you feel great? I’ve been going to Peace & Love for several years, and always noticed that their inner door [...]
Photo of the day: Departures and Arrivals
January 22nd, 2010 · 1 Comment · Pain, Photography
Tuesday morning I was sitting in the Amtrak waiting area at New York’s Penn Station when I glanced to my right to see if my track number had been announced. There were two screens, one stacked on top of the other, with two metal plaques that indicated Departures on the top and Arrivals on the [...]
Tags:Customer Experience·Pain·Photography·Usability Evaluations
Photo of the day: Dollars and Cents
January 21st, 2010 · 2 Comments · Photography
On June 28, 2009, the New York City MTA increased the rates for subway and bus rides. Apparently the ticket agent who dutifully wrote this sign is unaware of the one-currency-symbol-per-value rule. Is the new fare 2.25 dollars or 2.25 cents? A smart, frugal person might have recourse to argue the latter. Related Posts: Photo [...]
