I just had a very strange interaction with a PayPal sales rep. I suppose I was sitting on the Website Payments Standard Pricing page for a while, so I was a prime target for a sell. A pop-up appeared (that I failed to capture) asking me if I needed help, so I decided to say [...]
Improving the human experience one day at a time
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Whitney Hess is an independent management consultant and user experience strategist in New York City. She believes empathy builds empires.
Client inquiries: inquiries@whitneyhess.com
Speaking engagements: speaking@whitneyhess.com
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