I shop online so often that it’s second nature for me to immediately start typing into an shipping/billing address form based on the textbox widths and layout. However, as I was just checking out from Garnet Hill, I realized something was off. Field labels are underneath the text field. Wow. Had it not been for [...]
Improving the human experience one day at a time
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Whitney Hess is an independent management consultant and user experience strategist in New York City. She believes empathy builds empires.
Client inquiries: inquiries@whitneyhess.com
Speaking engagements: speaking@whitneyhess.com
Friendly emails: whitney@whitneyhess.com
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