I’m on the Amtrak down to Washington, D.C. as I write this. Tomorrow (Monday) I start a new project that will likely be the biggest professional challenge I’ve ever faced and will carry profound personal significance as well. Happy Cog East in Philadelphia was recently awarded the website redesign project for the United States Holocaust [...]
Entries Tagged as 'Pioneers'
My notes from An Event Apart Chicago 2009
October 23rd, 2009 · 4 Comments · Conferences
Earlier this week, I went into detail about my experience as a speaker at An Event Apart Boston and Chicago 2009. Here are my Twitter notes from last week’s Chicago event. I had amazing time getting to hear design and development tips and inspiration from some of the most prominent speakers in the field. I [...]
Tags:Conferences·Design·Pioneers·User Experience·Web Development·Webapps
Onboarding: A Sidebar in “Designing Social Interfaces”
October 6th, 2009 · 12 Comments · Design, Pleasure, Social Networking, User Experience
Last May I was given the great privilege to write a sidebar in Christian Crumlish and Erin Malone‘s fabulous new book, Designing Social Interfaces. The topic I was asked to write about is “onboarding” — designing welcoming experiences for new users by easing them in. You might have seen a couple blog posts that I’ve [...]
Tags:Books·Design·Onboarding·Patterns·Pioneers·Pleasure·Social Networking·User Experience
Jeff Bezos says: obsess over customers
July 29th, 2009 · 3 Comments · Customer Experience
In the video below, Jeff Bezos, one of the greatest minds in customer experience, tells us “Everything I know” and discusses the acquisition of Zappos. What Jeff Bezos knows: Obsess over customers “When given the choice of obsessing over competitors or obsessing over customers, we always obsess over customers.” Invent “Any time we have a [...]
@whitneyhess on Acela Express
June 15th, 2009 · No Comments · Photography
When Jeffrey Zeldman uploads your photo to Flickr, you blog it. @whitneyhess on Acela Express Originally uploaded by Jeffrey Zeldman Related Posts: In case of fire: Do Not Use Twitter Happy Cog and Happy Whitney Watch me on The Big Web Show Sixth Photo Meme Photo of the day: HSBC’s Pleasure and Pain
