Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries Tagged as 'Pleasure'

I am a stencil

March 6th, 2011 · 2 Comments · Pleasure, User Experience

This happened five months ago, and I was so stunned by the honor that I think I pushed it somewhere deep into my subconscious until now. In Search Patterns: Design for Discovery by Peter Morville and Jeffrey Callender, there are these cute people icons that accompany various illustrations throughout the book. There was so much [...]

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The Work I Love

March 5th, 2011 · 1 Comment · Consulting, Pleasure, User Experience

The work I love is about helping companies who love their customers discover how to be better to them…not convincing them to care. The work I love is about empowering customers to get the service they deserve…not trying to get them to buy into what they don’t really need. The work I love is about [...]

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Where is Whitney in 2011?

March 3rd, 2011 · 2 Comments · Conferences, Travel

I thought I did a lot of traveling last year, but what I’ve got planned for 2011 already blows 2010 out of the water. There are 10 cities on the itinerary so far, and I’m sure there will be more to come. It’s exhausting when I stop to think about it, but then I remember [...]

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Etiquette isn’t dead

March 1st, 2011 · 3 Comments · Design, Pleasure

Sure, the web has made communication more brief, more casual, and a lot more impersonal. But people haven’t ceased to have feelings, so etiquette shouldn’t fly out the window. My friends at RedStamp, a modern stationery company based in Minneapolis, recently released an iPhone app that makes it a cinch to brighten someone’s day and [...]

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Interaction-design.org’s Encyclopedia is live!

February 1st, 2011 · 3 Comments · Education, Pleasure, User Experience

Interaction-design.org is a Denmark-based foundation that explores research on all human-centered aspects of technology. In an effort to create world-class educational materials for free, they have just launched an open-access, peer-reviewed encyclopedia. The first seven chapters were released today, with many more to be published in the coming months. I was invited by editor-in-chief Mads [...]

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