When I upgraded my iPad to iOS 4.2, I suddenly lost all sound. I freaked out, thinking I’d have to take it into the Apple Store to get fixed, or worse, reinstall the operating system and lose all my apps. So of course I asked the Twitterverse for help, as I tend to do. Turns [...]
Entries Tagged as 'User Research'
Apple listens: iPad screen orientation lock
January 18th, 2011 · 3 Comments · Pleasure, Research, User Experience
Nationwide Insurance demonstrates user research with NationPam
January 18th, 2011 · 3 Comments · Customer Experience, Humor
As an independent consultant, I pitch my services a lot. I consider myself fortunate that I get the opportunity to chat with so many great companies (okay, and some not-so-great ones) about what user experience is and what value it could provide to their businesses. Without a doubt, the most difficult service for me to [...]
Facebook recruits for user research…on Facebook
December 22nd, 2010 · 7 Comments · Research
Apple always gets flack for not conducting user research (even though that’s a myth — it’s market research they don’t conduct). Apparently Facebook doesn’t feel the same way about keeping their research under wraps. I recently happened upon an interesting page on Facebook where they allow people to apply to participate in user research studies, [...]
Tags:Facebook·User Research
Whit Hour – Week 14
August 23rd, 2010 · 1 Comment · Whit Hour
Thank you so much to the ~27 people who showed up for the fourteenth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour. Whit [...]
Tags:Clients·Consulting·Coworking·Digressions·New York·User Research
My Best Advice for Conducting User Interviews
July 7th, 2010 · 30 Comments · Research, User Experience
In a previous life, I was a Professional Writing major and part-time journalist. I contributed to my school’s student newspaper, as well as the faculty and staff newspaper, and almost every week for two years, I wrote an arts column for the Pittsburgh City Paper — Western PA’s leading alternative newsweekly [read my old clips]. [...]
Tags:Methodology·User Research
