Field and User Studies
  • Observation
  • Interviewing
  • Surveys and questionnaires
  • Focus groups
  • Competitve analysis
  • Contextual inquiry
  • Think aloud protocol
  • In-lab usability testing
Modeling/Analysis
  • Contextual design
  • GOMS and keystroke-level modeling
  • Heuristic evaluation
  • Cognitive walkthrough
  • Card sorting
  • Task analysis
  • Fault tree diagramming
Design
  • Brainstorming and ideation
  • Affinity diagramming
  • Persona and scenario creation
  • Paper and digital mockups
  • Storyboarding
  • Information architecture
  • Rapid prototyping (Wizard-of-Oz)
  • Wireframing
  • Participatory design

  • Interviewing
  • Literature review
  • Internet and database search
  • News reporting
  • Arts reporting
  • Science writing
  • Technical writing
  • Report writing
  • Writing for the web
  • MLA, APA, and Chicago styles
  • Referencing sources
  • Copyediting and proofreading
  • Fact-checking
  • Controlled experimental design
  • Statistical data analysis

Applications
  • Visio
  • Word
  • Excel
  • Powerpoint
  • Access
  • Photoshop
  • Illustrator
  • InDesign
  • Dreamweaver
  • Flash
  • Director

Platforms
  • Macintosh OS 9.x and 10.x
  • Windows 98, 2000, NT, XP
  • Unix
 Languages
  • HTML
  • JavaScript
  • CSS
  • Actionscript
  • XML
  • C++
  • Java